RealityHub 1.3


Licensing is the RealityHub UI where you can check your license details.
If you have any questions, please contact the Zero Density Licensing Team at [email protected]
To access the Licensing interface:
  • Go to Main Menu and select the Configuration
  • Expand the License and select the License & Features
Licensing UI

Licensing Workflow

RealityHub Licensing Workflow Diagram
The numbers from 1 to 6 on the diagram above represent essential steps during your licensing:
  1. 1.
    An authorized person from the customer side requests license(s) from the Zero Density Licensing Team
  2. 2.
    Zero Density Licensing Team issues license(s)
  3. 3.
    Issued licenses are online in the Cloud License Service
  4. 4.
    Corporate Firewall grants access only to Cloud Licensing Service ( Port TCP 443)
  5. 5.
    RealityHub Server communicates with the Cloud Licensing Service through the corporate firewall
  6. 6.
    Corporate Network establishes a connection between RealityHub Server and RealityHub User Interface (Client) inside the Production Control Room. This part of the workflow does not require an internet connection.

Licensing Details

  • RealityHub Client doesn't need an internet connection to operate. The only connection it needs is RealityHub Server and Engines.
  • RealityHub Server doesn't need a fully open internet connection, but it requires access to the Cloud Licensing Service
  • If your system may not temporarily reach the Cloud Licensing Service, you have to contact Zero Density Licensing Team via [email protected]. In any case of unplanned outages, or natural hazards, your licensing system will continue to work for several days.
  • To license a RealityHub feature, you must deliver the System ID to the Zero Density Licensing department.
  • RealityHub updates User Feature licenses (such as Nodegraph Editor license) automatically, or system admins can trigger a manual update by clicking the Update button.
  • To activate a new Server License (such as REST API license), you must reboot the RealityHub Server.
  • Please contact the Zero Density Support Team regarding the details on firewall configuration.
  • To test your firewall configuration, visit on RealityHub Server. If the configuration is successful, you should see the “Welcome! You will be redirected to RealityHub Documentation” text for 5 seconds, then you will be redirected to the Zero Density Documentation portal.

Validity Period

Validity Period
The validity periods of your licenses are listed under the License group as shown in the image above.
  • Last Update: Indicates the latest time and date of any changes in your license. For instance, if you purchase a new license (such as Newsroom), the Last Update automatically changes.
  • License Valid Until shows the expiration time of your current license.
  • Maintenance Valid Until displays the expiration time and date of the Maintenance License.
To set an example, if your maintenance license expires on December 31, 2022, you can’t use a new RealityHub version released on January 1, 2023. In such a scenario, you have to extend your maintenance license. You'll get a warning during the installation if your Maintenance License expires.
  • Token Expires At: To ensure your licensing experience and seamless stability of your production, RealityHub communicates with the RealityHub Licensing Server. If the Licensing Server can’t communicate with the RealityHub Server until the end of the token expiration date, you can’t use your licenses.
Token Expire date automatically gets extended when you connected to the Licensing Server.

Validity Period Notifications

RealityHub informs you with various notifications about validity periods on the Login Screen and inside the UI, as shown in the images below:
Warning on Login Screen
Warning inside the UI

License Types

  • A server feature defines a feature that the RealityHub Server is enabled to run.
  • A user feature determines the number of simultaneous users who have access to the specified functionality/module. Also, see License Reservation
  • An operational feature refers to the maximum number of windows related to a user feature that may stay open.
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