Licensing is the RealityHub UI; you can check your license details.
To access the Licensing interface:
- Go to Main Menu and select the Configuration
- Expand the License and select the License & Features
RealityHub Licensing Workflow Diagram
The numbers from 1 to 6 on the diagram above represent essential steps during your licensing:
- 1.An authorized person from the customer side requests license(s) from the Zero Density Licensing Team
- 2.Zero Density Licensing Team issues license(s)
- 3.Issued licenses are online in the Cloud License Service
- 4.Corporate Firewall grants access only to Cloud Licensing Service (https://hub.zerodensity.tv Port TCP 443)
- 5.RealityHub Server communicates with the Cloud Licensing Service through the corporate firewall
- 6.Corporate Network establishes a connection between RealityHub Server and RealityHub User Interface (Client) inside the Production Control Room. This part of the workflow does not require an internet connection.
- RealityHub Client doesn't need an internet connection to operate. The only connection it needs is RealityHub Server and Engines.
- RealityHub Server doesn't need a fully open internet connection, but it requires access to the Cloud Licensing Service
- If your system may not temporarily reach the Cloud Licensing Service, you have to get in touch with Zero Density Licensing Team via [email protected]. In any case of unplanned outages, or natural hazards, your licensing system will continue to work for several days.
- To license a RealityHub feature, you must deliver the System ID to the Zero Density Licensing department.
- RealityHub updates licenses automatically, or system admins can trigger a manual update by clicking the
- Please contact the Zero Density Support Team regarding the details on firewall configuration.
- To test your firewall configuration, go to your browser and visit https://hub.zerodensity.tv on RealityHub Server. If the configuration is successful, you should see the “Welcome Page” for 5 seconds then you will be redirected to the Zero Density Documentation portal.
- A server feature defines a feature that the RealityHub Server is enabled to run.
- A user feature determines the number of simultaneous users who have access to the specified functionality.
- An operational feature refers to the maximum number of windows related to a user feature that may stay open.